Defusing Hostile Customer
February 27, 2020 @ 8:00 am - 5:00 pm
Recorded 2/27/2020. This webinar is available for viewing through 5/27/2020.
If you provide service to others, you may often find yourself interacting with customers who are frustrated past the point of politely asking for help. It is important to know that your reaction and level of professionalism will dictate the outcome of this type of situation in most if not all cases.
- Listening with empathy
- Indentifying the problem behind the anger
- Knowing your triggers
- Remaining professional and helpful under any circumstance